5-minute tutorial

Migrate Zendesk to AWS Athena in 60 Seconds

Learn how to copy your Zendesk data to AWS Athena with a single command using ingestr - no code required.

One command Zero code Production ready

What you'll learn

How to install and set up ingestr in seconds
Connect to Zendesk and AWS Athena with proper authentication
Copy entire tables or specific data with a single command
Set up incremental loading for continuous data synchronization

Prerequisites

  • Python 3.8 or higher installed
  • Zendesk API token
  • Admin account access
  • AWS credentials
  • S3 bucket access
  • AWS Glue Catalog permissions

Step 1: Install ingestr

Install ingestr in seconds using pip. Choose the method that works best for you:

Recommended: Using uv (fastest)

# Install uv first if you haven't already
pip install uv

# Run ingestr using uvx
uvx ingestr

Alternative: Global installation

# Install globally using uv
uv pip install --system ingestr

# Or using standard pip
pip install ingestr

Verify installation: Run ingestr --version to confirm it's installed correctly.

Step 2: Your First Migration

Let's copy a table from Zendesk to AWS Athena. This example shows a complete, working command you can adapt to your needs.

Set up your connections

Zendesk connection format:

zendesk://?api_key=<api_key>&email=<email>&subdomain=<subdomain>

Parameters:

  • • api_key: Zendesk API token
  • • email: Zendesk account email
  • • subdomain: Zendesk subdomain (without .zendesk.com)

AWS Athena connection format:

athena://?bucket=<your-destination-bucket>&access_key_id=<your-aws-access-key-id>&secret_access_key=<your-aws-secret-access-key>&region_name=<your-aws-region>

Parameters:

  • • bucket: S3 bucket name for storing Parquet files
  • • access_key_id: AWS access key ID for authentication
  • • secret_access_key: AWS secret access key for authentication
  • • region_name: AWS region for Athena service and S3 buckets
  • • workgroup: Athena workgroup name
  • • profile: AWS profile name to use

BigQuery Setup Required

Before running the command:

  1. Create a service account in Google Cloud Console
  2. Grant it BigQuery Data Editor and Job User roles
  3. Download the JSON key file
  4. Use the path to this file in your connection string

Run your first copy

Copy the entire users table from Zendesk to AWS Athena:

ingestr ingest \
    --source-uri 'zendesk://?api_key=abc123&[email protected]&subdomain=company' \
    --source-table 'tickets' \
    --dest-uri 'athena://?bucket=bucket_123&access_key_id=access_123&secret_access_key=secret_123&region_name=eu-central-1' \
    --dest-table 'raw.tickets'

What this does:

  • • Connects to your Zendesk database
  • • Reads all data from the specified table
  • • Creates the table in AWS Athena if needed
  • • Copies all rows to the destination

Command breakdown:

  • --source-uri Your source database
  • --source-table Table to copy from
  • --dest-uri Your destination
  • --dest-table Where to write data

Step 3: Verify your data

After the migration completes, verify your data was copied correctly:

Check row count in AWS Athena:

-- Run this in AWS Athena
SELECT COUNT(*) as row_count 
FROM raw.tickets;

-- Check a sample of the data
SELECT * 
FROM raw.tickets 
LIMIT 10;

Advanced Patterns

Once you've mastered the basics, use these patterns for production workloads.

Only copy new or updated records since the last sync. Perfect for daily updates. 

ingestr ingest \
    --source-uri 'zendesk://?api_key=abc123&[email protected]&subdomain=company' \
    --source-table 'public.orders' \
    --dest-uri 'athena://?bucket=bucket_123&access_key_id=access_123&secret_access_key=secret_123&region_name=eu-central-1' \
    --dest-table 'raw.orders' \
    --incremental-strategy merge \
    --incremental-key updated_at \
    --primary-key order_id

How it works: The merge strategy updates existing rows and inserts new ones based on the primary key. Only rows where updated_at has changed will be processed.

Common Use Cases

Ready-to-use commands for typical Zendesk to AWS Athena scenarios.

Daily Customer Data Sync

Keep your analytics warehouse updated with the latest customer information every night. 

# Add this to your cron job or scheduler
ingestr ingest \
    --source-uri 'zendesk://?api_key=abc123&[email protected]&subdomain=company' \
    --source-table 'public.customers' \
    --dest-uri 'athena://?bucket=bucket_123&access_key_id=access_123&secret_access_key=secret_123&region_name=eu-central-1' \
    --dest-table 'analytics.customers' \
    --incremental-strategy merge \
    --incremental-key updated_at \
    --primary-key customer_id

Historical Data Migration

One-time migration of all historical records to your data warehouse. 

# One-time full table copy
ingestr ingest \
    --source-uri 'zendesk://?api_key=abc123&[email protected]&subdomain=company' \
    --source-table 'public.transactions' \
    --dest-uri 'athena://?bucket=bucket_123&access_key_id=access_123&secret_access_key=secret_123&region_name=eu-central-1' \
    --dest-table 'warehouse.transactions_historical'

Development Environment Sync

Copy production data to your development AWS Athena instance (with sensitive data excluded). 

# Copy sample data to development
ingestr ingest \
    --source-uri 'zendesk://?api_key=abc123&[email protected]&subdomain=company' \
    --source-table 'public.products' \
    --dest-uri 'athena://?bucket=bucket_123&access_key_id=access_123&secret_access_key=secret_123&region_name=eu-central-1' \
    --dest-table 'dev.products' \
    --limit 1000  # Only copy 1000 rows for testing

Troubleshooting Guide

Solutions to common issues when migrating from Zendesk to AWS Athena.

Connection refused or timeout errors

Check your connection details:

Authentication failures

Common authentication issues:

Schema or data type mismatches

Handling data type differences:

  • ingestr automatically handles most type conversions
Performance issues with large tables

Optimize large data transfers:

  • Use incremental loading to process data in chunks
  • Run migrations during off-peak hours
  • Split very large tables by date ranges using interval parameters

Ready to scale your data pipeline?

You've learned how to migrate data from Zendesk to AWS Athena with ingestr. For production workloads with monitoring, scheduling, and data quality checks, explore Bruin Cloud.

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