UserVoice + Bruin

Source

Ingest UserVoice data into your warehouse with incremental loading, quality checks, and full lineage. Defined in YAML, version-controlled in Git.

For business teams

What you get

Feedback tied to revenue
Join UserVoice responses with CRM and billing data. See which customer segments are unhappy — and how much revenue is at risk.
NPS/CSAT trends, automated
UserVoice response data flows into your warehouse. Trend dashboards update automatically, no manual exports.
Response quality validation
Quality checks catch duplicate submissions, incomplete responses, and stale data before it reaches your reports.
Cross-source customer insight
Combine UserVoice feedback with support tickets, product usage, and sales data for a complete customer picture.

For data & engineering teams

How it works

Response deduplication
Bruin's merge strategy prevents duplicate UserVoice responses. Re-runs and retries are always safe.
YAML-defined, Git-versioned
Your UserVoice pipeline is a YAML file. Review in PRs, deploy with CI/CD, roll back with git revert.
Completeness validation
Quality checks catch incomplete responses, missing timestamps, and null IDs on every sync.
Transform responses in SQL
Calculate NPS, CSAT, and sentiment metrics with SQL transforms — in the same pipeline as ingestion.

Before you start

UserVoice account with API access

API key from UserVoice admin settings

Step 1

Add your UserVoice connection

Connect using API key and subdomain. Add this to your Bruin environment file — credentials are stored securely and referenced by name in your pipeline YAML.

Parameters

api_keyUserVoice API key for authentication
subdomainYour UserVoice subdomain

connections:
  uservoice:
    type: uservoice
    uri: "uservoice://?api_key=<api-key>&subdomain=<subdomain>"

Step 2

Create your pipeline

Define a YAML asset that tells Bruin what to pull from UserVoice and where to land it. This file lives in your Git repo — reviewable, version-controlled, and deployable with CI/CD.

Available tables

suggestionsusersforumscategoriescomments

name: raw.uservoice_suggestions
type: ingestr

parameters:
  source_connection: uservoice
  source_table: 'suggestions'
  destination: bigquery

Step 3

Add quality checks

Add column-level and custom SQL checks to your UserVoice data. If a check fails, the pipeline stops — bad data never reaches downstream models or dashboards.

Catch duplicate survey responses

Validate submission timestamps are recent

Ensure response IDs are unique across syncs

columns:
  - name: response_id
    checks:
      - name: not_null
      - name: unique
  - name: submitted_at
    checks:
      - name: not_null

custom_checks:
  - name: responses are recent
    query: |
      SELECT MAX(submitted_at) >
        TIMESTAMP_SUB(CURRENT_TIMESTAMP(), INTERVAL 7 DAY)
      FROM raw.uservoice_suggestions

Step 4

Run it

One command. Bruin connects to UserVoice, pulls data incrementally, runs your quality checks, and lands clean data in your warehouse. If a check fails, the pipeline stops — bad data never reaches downstream.

Backfill historical data with --start-date

Schedule with cron or trigger from CI/CD

Full lineage from UserVoice to your dashboards

$ bruin run .

Running pipeline...

  uservoice_suggestions
    ✓ Fetched 2,847 new records
    ✓ Quality: campaign_id not_null     PASSED
    ✓ Quality: spend not_null           PASSED
    ✓ Quality: no negative ad spend     PASSED
    ✓ Loaded into bigquery

  Completed in 12s

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Ready to connect UserVoice?

Start for free, or book a demo to see how Bruin handles ingestion, quality, lineage, and scheduling for your entire data stack.

Book a demo Read the docs