Use Cases
Bruin for Customer Success
Data questions answered instantly, from churn & retention to revenue operations, product analytics to engineering.
Retention & Expansion
45 use casesNet Revenue Retention for Customer Success
Show net and gross revenue retention.
Logo Churn for Customer Success
Track logo churn and at-risk accounts.
Expansion Revenue for Customer Success
Report expansion and upsell revenue.
Net Revenue Retention (by segment) for Customer Success
Show net and gross revenue retention broken down by segment.
Logo Churn (by segment) for Customer Success
Track logo churn and at-risk accounts broken down by segment.
Expansion Revenue (by segment) for Customer Success
Report expansion and upsell revenue broken down by segment.
Net Revenue Retention (by region) for Customer Success
Show net and gross revenue retention by region.
Logo Churn (by region) for Customer Success
Track logo churn and at-risk accounts by region.
Expansion Revenue (by region) for Customer Success
Report expansion and upsell revenue by region.
Net Revenue Retention (month over month) for Customer Success
Show net and gross revenue retention with month-over-month trends.
Logo Churn (month over month) for Customer Success
Track logo churn and at-risk accounts with month-over-month trends.
Expansion Revenue (month over month) for Customer Success
Report expansion and upsell revenue with month-over-month trends.
Net Revenue Retention (by channel) for Customer Success
Show net and gross revenue retention by channel.
Logo Churn (by channel) for Customer Success
Track logo churn and at-risk accounts by channel.
Expansion Revenue (by channel) for Customer Success
Report expansion and upsell revenue by channel.
Net Revenue Retention (last 12 months) for Customer Success
Show net and gross revenue retention over the last 12 months.
Logo Churn (last 12 months) for Customer Success
Track logo churn and at-risk accounts over the last 12 months.
Expansion Revenue (last 12 months) for Customer Success
Report expansion and upsell revenue over the last 12 months.
Net Revenue Retention (top and bottom) for Customer Success
Show net and gross revenue retention highlighting the top and bottom performers.
Logo Churn (top and bottom) for Customer Success
Track logo churn and at-risk accounts highlighting the top and bottom performers.
Expansion Revenue (top and bottom) for Customer Success
Report expansion and upsell revenue highlighting the top and bottom performers.
Net Revenue Retention (vs last quarter) for Customer Success
Show net and gross revenue retention compared with last quarter.
Logo Churn (vs last quarter) for Customer Success
Track logo churn and at-risk accounts compared with last quarter.
Expansion Revenue (vs last quarter) for Customer Success
Report expansion and upsell revenue compared with last quarter.
Net Revenue Retention (with forecast) for Customer Success
Show net and gross revenue retention with a forecast for next quarter.
Logo Churn (with forecast) for Customer Success
Track logo churn and at-risk accounts with a forecast for next quarter.
Expansion Revenue (with forecast) for Customer Success
Report expansion and upsell revenue with a forecast for next quarter.
Net Revenue Retention (by cohort) for Customer Success
Show net and gross revenue retention split by cohort.
Logo Churn (by cohort) for Customer Success
Track logo churn and at-risk accounts split by cohort.
Expansion Revenue (by cohort) for Customer Success
Report expansion and upsell revenue split by cohort.
Net Revenue Retention (weekly trend) for Customer Success
Show net and gross revenue retention as a weekly trend.
Logo Churn (weekly trend) for Customer Success
Track logo churn and at-risk accounts as a weekly trend.
Expansion Revenue (weekly trend) for Customer Success
Report expansion and upsell revenue as a weekly trend.
Net Revenue Retention (by team) for Customer Success
Show net and gross revenue retention by team.
Logo Churn (by team) for Customer Success
Track logo churn and at-risk accounts by team.
Expansion Revenue (by team) for Customer Success
Report expansion and upsell revenue by team.
Net Revenue Retention (year to date) for Customer Success
Show net and gross revenue retention year to date.
Logo Churn (year to date) for Customer Success
Track logo churn and at-risk accounts year to date.
Expansion Revenue (year to date) for Customer Success
Report expansion and upsell revenue year to date.
Net Revenue Retention (by tier) for Customer Success
Show net and gross revenue retention by tier.
Logo Churn (by tier) for Customer Success
Track logo churn and at-risk accounts by tier.
Expansion Revenue (by tier) for Customer Success
Report expansion and upsell revenue by tier.
Net Revenue Retention (this vs last month) for Customer Success
Show net and gross revenue retention this month versus last.
Logo Churn (this vs last month) for Customer Success
Track logo churn and at-risk accounts this month versus last.
Expansion Revenue (this vs last month) for Customer Success
Report expansion and upsell revenue this month versus last.
Health & Adoption
45 use casesAccount Health Score for Customer Success
Show account health scores.
Product Adoption for Customer Success
Track product adoption per account.
Time to Value for Customer Success
Report onboarding time to first value.
Account Health Score (by segment) for Customer Success
Show account health scores broken down by segment.
Product Adoption (by segment) for Customer Success
Track product adoption per account broken down by segment.
Time to Value (by segment) for Customer Success
Report onboarding time to first value broken down by segment.
Account Health Score (by region) for Customer Success
Show account health scores by region.
Product Adoption (by region) for Customer Success
Track product adoption per account by region.
Time to Value (by region) for Customer Success
Report onboarding time to first value by region.
Account Health Score (month over month) for Customer Success
Show account health scores with month-over-month trends.
Product Adoption (month over month) for Customer Success
Track product adoption per account with month-over-month trends.
Time to Value (month over month) for Customer Success
Report onboarding time to first value with month-over-month trends.
Account Health Score (by channel) for Customer Success
Show account health scores by channel.
Product Adoption (by channel) for Customer Success
Track product adoption per account by channel.
Time to Value (by channel) for Customer Success
Report onboarding time to first value by channel.
Account Health Score (last 12 months) for Customer Success
Show account health scores over the last 12 months.
Product Adoption (last 12 months) for Customer Success
Track product adoption per account over the last 12 months.
Time to Value (last 12 months) for Customer Success
Report onboarding time to first value over the last 12 months.
Account Health Score (top and bottom) for Customer Success
Show account health scores highlighting the top and bottom performers.
Product Adoption (top and bottom) for Customer Success
Track product adoption per account highlighting the top and bottom performers.
Time to Value (top and bottom) for Customer Success
Report onboarding time to first value highlighting the top and bottom performers.
Account Health Score (vs last quarter) for Customer Success
Show account health scores compared with last quarter.
Product Adoption (vs last quarter) for Customer Success
Track product adoption per account compared with last quarter.
Time to Value (vs last quarter) for Customer Success
Report onboarding time to first value compared with last quarter.
Account Health Score (with forecast) for Customer Success
Show account health scores with a forecast for next quarter.
Product Adoption (with forecast) for Customer Success
Track product adoption per account with a forecast for next quarter.
Time to Value (with forecast) for Customer Success
Report onboarding time to first value with a forecast for next quarter.
Account Health Score (by cohort) for Customer Success
Show account health scores split by cohort.
Product Adoption (by cohort) for Customer Success
Track product adoption per account split by cohort.
Time to Value (by cohort) for Customer Success
Report onboarding time to first value split by cohort.
Account Health Score (weekly trend) for Customer Success
Show account health scores as a weekly trend.
Product Adoption (weekly trend) for Customer Success
Track product adoption per account as a weekly trend.
Time to Value (weekly trend) for Customer Success
Report onboarding time to first value as a weekly trend.
Account Health Score (by team) for Customer Success
Show account health scores by team.
Product Adoption (by team) for Customer Success
Track product adoption per account by team.
Time to Value (by team) for Customer Success
Report onboarding time to first value by team.
Account Health Score (year to date) for Customer Success
Show account health scores year to date.
Product Adoption (year to date) for Customer Success
Track product adoption per account year to date.
Time to Value (year to date) for Customer Success
Report onboarding time to first value year to date.
Account Health Score (by tier) for Customer Success
Show account health scores by tier.
Product Adoption (by tier) for Customer Success
Track product adoption per account by tier.
Time to Value (by tier) for Customer Success
Report onboarding time to first value by tier.
Account Health Score (this vs last month) for Customer Success
Show account health scores this month versus last.
Product Adoption (this vs last month) for Customer Success
Track product adoption per account this month versus last.
Time to Value (this vs last month) for Customer Success
Report onboarding time to first value this month versus last.
Support Experience
45 use casesCSAT for Customer Success
Show CSAT and support satisfaction.
Ticket Volume for Customer Success
Track ticket volume and backlog.
Resolution Time for Customer Success
Report first response and resolution time.
CSAT (by segment) for Customer Success
Show CSAT and support satisfaction broken down by segment.
Ticket Volume (by segment) for Customer Success
Track ticket volume and backlog broken down by segment.
Resolution Time (by segment) for Customer Success
Report first response and resolution time broken down by segment.
CSAT (by region) for Customer Success
Show CSAT and support satisfaction by region.
Ticket Volume (by region) for Customer Success
Track ticket volume and backlog by region.
Resolution Time (by region) for Customer Success
Report first response and resolution time by region.
CSAT (month over month) for Customer Success
Show CSAT and support satisfaction with month-over-month trends.
Ticket Volume (month over month) for Customer Success
Track ticket volume and backlog with month-over-month trends.
Resolution Time (month over month) for Customer Success
Report first response and resolution time with month-over-month trends.
CSAT (by channel) for Customer Success
Show CSAT and support satisfaction by channel.
Ticket Volume (by channel) for Customer Success
Track ticket volume and backlog by channel.
Resolution Time (by channel) for Customer Success
Report first response and resolution time by channel.
CSAT (last 12 months) for Customer Success
Show CSAT and support satisfaction over the last 12 months.
Ticket Volume (last 12 months) for Customer Success
Track ticket volume and backlog over the last 12 months.
Resolution Time (last 12 months) for Customer Success
Report first response and resolution time over the last 12 months.
CSAT (top and bottom) for Customer Success
Show CSAT and support satisfaction highlighting the top and bottom performers.
Ticket Volume (top and bottom) for Customer Success
Track ticket volume and backlog highlighting the top and bottom performers.
Resolution Time (top and bottom) for Customer Success
Report first response and resolution time highlighting the top and bottom performers.
CSAT (vs last quarter) for Customer Success
Show CSAT and support satisfaction compared with last quarter.
Ticket Volume (vs last quarter) for Customer Success
Track ticket volume and backlog compared with last quarter.
Resolution Time (vs last quarter) for Customer Success
Report first response and resolution time compared with last quarter.
CSAT (with forecast) for Customer Success
Show CSAT and support satisfaction with a forecast for next quarter.
Ticket Volume (with forecast) for Customer Success
Track ticket volume and backlog with a forecast for next quarter.
Resolution Time (with forecast) for Customer Success
Report first response and resolution time with a forecast for next quarter.
CSAT (by cohort) for Customer Success
Show CSAT and support satisfaction split by cohort.
Ticket Volume (by cohort) for Customer Success
Track ticket volume and backlog split by cohort.
Resolution Time (by cohort) for Customer Success
Report first response and resolution time split by cohort.
CSAT (weekly trend) for Customer Success
Show CSAT and support satisfaction as a weekly trend.
Ticket Volume (weekly trend) for Customer Success
Track ticket volume and backlog as a weekly trend.
Resolution Time (weekly trend) for Customer Success
Report first response and resolution time as a weekly trend.
CSAT (by team) for Customer Success
Show CSAT and support satisfaction by team.
Ticket Volume (by team) for Customer Success
Track ticket volume and backlog by team.
Resolution Time (by team) for Customer Success
Report first response and resolution time by team.
CSAT (year to date) for Customer Success
Show CSAT and support satisfaction year to date.
Ticket Volume (year to date) for Customer Success
Track ticket volume and backlog year to date.
Resolution Time (year to date) for Customer Success
Report first response and resolution time year to date.
CSAT (by tier) for Customer Success
Show CSAT and support satisfaction by tier.
Ticket Volume (by tier) for Customer Success
Track ticket volume and backlog by tier.
Resolution Time (by tier) for Customer Success
Report first response and resolution time by tier.
CSAT (this vs last month) for Customer Success
Show CSAT and support satisfaction this month versus last.
Ticket Volume (this vs last month) for Customer Success
Track ticket volume and backlog this month versus last.
Resolution Time (this vs last month) for Customer Success
Report first response and resolution time this month versus last.
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