Can we predict with 80%+ accuracy which support tickets will escalate to social media complaints based on initial ticket sentiment score and response time exceeding 4 hours?
Build a classification model to flag high-risk support tickets likely to escalate publicly, enabling priority routing and faster resolution
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Bruin AI Data Analyst
Can we predict with 80%+ accuracy which support tickets will escalate to social media complaints based on initial ticket sentiment score and response time exceeding 4 hours?
Bruin connects to your Support Platform, Data Warehouse and runs the analysis automatically.
It tracks Escalation prediction accuracy, precision, recall and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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