Can I get a dashboard showing first-contact resolution (FCR) rate by category and agent, with the top 15 ticket types that most frequently require follow-ups or reopens?
Identifies which ticket types and agents have the lowest FCR to focus training and process improvements where they matter most.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin AI Dashboards
Can I get a dashboard showing first-contact resolution (FCR) rate by category and agent, with the top 15 ticket types that most frequently require follow-ups or reopens?
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises FCR rate %, FCR by category, FCR by agent and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
Related dashboards
Support Ticket Volume & Resolution Time
Build me a dashboard showing daily ticket volume, average first response time, and average resolution time by priority level, with alerts when P1 ticket first response exceeds 15 minutes.
Support & ServiceCSAT & NPS Trend by Channel
I need a dashboard showing CSAT scores and NPS by support channel (email, chat, phone, self-service) over the last 12 months, with response rate per survey and verbatim tag clouds.
Support & ServiceSLA Compliance by Tier & Priority
Build me a dashboard showing SLA compliance rates for first response and resolution by customer tier (Enterprise, Business, Starter) and ticket priority, with a target of 95% compliance across all tiers.
Bruin AI Dashboards
Dashboard use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live dashboard in seconds.
Build this dashboard in seconds
Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.