I need a dashboard showing SLA compliance by priority level — P1 (1-hour response), P2 (4-hour), P3 (8-hour), P4 (24-hour) — with breach count, average response time, and compliance percentage this month.
Tracks SLA compliance across ticket priority levels to identify systematic SLA breaches and staffing gaps by severity tier.
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Bruin AI Dashboards
I need a dashboard showing SLA compliance by priority level — P1 (1-hour response), P2 (4-hour), P3 (8-hour), P4 (24-hour) — with breach count, average response time, and compliance percentage this month.
Bruin connects to your Support Platform and builds the dashboard automatically.
It visualises SLA compliance rate, breach count, average response time by priority and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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