I need a dashboard tracking ticket reopen rates by agent, category, and time-since-close, with a target of keeping the overall reopen rate below 8% and identifying the root causes of reopens.
Analyzes why resolved tickets get reopened to improve first-time resolution quality and reduce unnecessary customer follow-ups.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
I need a dashboard tracking ticket reopen rates by agent, category, and time-since-close, with a target of keeping the overall reopen rate below 8% and identifying the root causes of reopens.
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises Reopen rate %, Reopen by agent, Reopen by category and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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