Do support tickets with a first response time under 2 hours have a CSAT score at least 20% higher than those responded to after 12 hours?
Quantify the relationship between response speed and customer satisfaction to set staffing and SLA targets.
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Bruin AI Data Analyst
Do support tickets with a first response time under 2 hours have a CSAT score at least 20% higher than those responded to after 12 hours?
Bruin connects to your Customer Support, CRM and runs the analysis automatically.
It tracks CSAT by response time bucket, average first response time, resolution rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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