Mobile Gaming Use Cases/SupportPlayer Support / Community

Are tablet users submitting UI/UX complaints at 5x the rate of smartphone users following the responsive layout update?

Segment UX complaint ticket volume by device form factor to detect tablet-specific regression introduced by the responsive layout changes

Metrics & KPIs

UX complaint rate by device form factortablet-specific complaint volume deltaaffected player percentage

Required Data

Support ticket datadevice form factor metadataticket category tagsrelease version timestamps

Data Sources

Crash ReportingTelemetrySupport Platform

Works with tools like

CrashlyticsSentryBugsnagDatadogMixpanelAmplitudeGameAnalyticsFirebase AnalyticsdeltaDNAZendeskHelpshiftIntercomFreshdesk

How Bruin answers this

Bruin

Bruin AI Data Analyst

Are tablet users submitting UI/UX complaints at 5x the rate of smartphone users following the responsive layout update?

Bruin connects to your Crash Reporting, Telemetry, Support Platform and runs the analysis automatically.

It tracks UX complaint rate by device form factor, tablet-specific complaint volume delta, affected player percentage and delivers the answer in seconds — in Slack, Discord, Teams, or your browser.

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350+ use cases across every team in your studio — from monetisation to LiveOps, product to engineering. One AI that speaks your data.

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