Mobile Gaming Use Cases/Product AnalyticsProduct Manager

What percentage of players who submit a support ticket within 7 days of install churn within 14 days?

Identify whether poor early support experiences are accelerating churn among new users

Metrics & KPIs

14-day churn rate post-ticketticket volume by typeresolution time vs churn rate

Required Data

support_ticket_eventschurn_flagsinstall_dateticket_category

Data Sources

MMPSupport Platform

Works with tools like

AppsFlyerAdjustSingularBranchKochavaZendeskHelpshiftIntercomFreshdesk

How Bruin answers this

Bruin

Bruin AI Data Analyst

What percentage of players who submit a support ticket within 7 days of install churn within 14 days?

Bruin connects to your MMP, Support Platform and runs the analysis automatically.

It tracks 14-day churn rate post-ticket, ticket volume by type, resolution time vs churn rate and delivers the answer in seconds — in Slack, Discord, Teams, or your browser.

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