How many accounts escalated to CS leadership in the last 30 days, and what percentage had more than 3 support tickets before escalation?
Tracks escalation patterns to identify whether support issues are being resolved before reaching CS leadership.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin answers this
Bruin AI Data Analyst
How many accounts escalated to CS leadership in the last 30 days, and what percentage had more than 3 support tickets before escalation?
Bruin connects to your Customer Success Platform, Support Platform and runs the analysis automatically.
It tracks Escalation count, pre-escalation ticket average, escalation rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
Related use cases
Critical Health Score Accounts
Which accounts with over $25K ARR have a health score below 40 and have submitted more than 2 support tickets this month?
Customer SuccessNPS by Customer Tenure
What is the average NPS score for customers in their first 6 months vs. customers with over 2 years tenure?
Customer SuccessAt-Risk Renewals (90 Days)
Which accounts renewing in the next 90 days have a health score below 50 and declining usage over the past 60 days?
Bruin for SaaS
Use cases across every team in your SaaS company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.
Get this answer in seconds
Connect your data, ask the question, get the answer. No SQL needed.