How many support tickets tagged 'billing' have resolution times above our 4-hour SLA this month?
Tracks SLA compliance for billing-related support tickets to identify systemic issues in the billing experience.
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Bruin AI Data Analyst
How many support tickets tagged 'billing' have resolution times above our 4-hour SLA this month?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks SLA breach count, average resolution time, breach rate percentage and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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