Is the average NPS score of CAB members at least 20 points above the overall customer NPS, and has this gap widened or narrowed over the past 4 quarters?
Benchmarks CAB member satisfaction against the broader customer base to assess whether the advisory program sustains advocacy.
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Bruin AI Data Analyst
Is the average NPS score of CAB members at least 20 points above the overall customer NPS, and has this gap widened or narrowed over the past 4 quarters?
Bruin connects to your Customer Success Platform, Data Warehouse and runs the analysis automatically.
It tracks CAB NPS, overall NPS, NPS gap and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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