Do customers with monthly community logins above 5 have NPS scores at least 15 points higher than non-community customers?
Analyzes the correlation between community engagement and customer satisfaction to quantify community ROI.
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Bruin AI Data Analyst
Do customers with monthly community logins above 5 have NPS scores at least 15 points higher than non-community customers?
Bruin connects to your Communication Platform, Customer Success Platform and runs the analysis automatically.
It tracks NPS by community engagement level, engagement-NPS correlation, cohort sizes and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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