What is our average Customer Effort Score (CES) this quarter, and has it improved from last quarter's 3.8 toward our target of 3.0?
Tracks Customer Effort Score trends to measure whether support process improvements are reducing customer friction.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin answers this
Bruin AI Data Analyst
What is our average Customer Effort Score (CES) this quarter, and has it improved from last quarter's 3.8 toward our target of 3.0?
Bruin connects to your Support Platform, Customer Success Platform and runs the analysis automatically.
It tracks Average CES, CES trend, response rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
Related use cases
Billing SLA Breaches
How many support tickets tagged 'billing' have resolution times above our 4-hour SLA this month?
Support & ExperienceCSAT Below Target by Agent
Which support agents have a CSAT score below 85% on more than 20 resolved tickets this month?
Support & ExperienceFirst Response Time by Priority
Are we meeting our 15-minute first response SLA for P1 tickets and 1-hour SLA for P2 tickets this week?
Bruin for SaaS
Use cases across every team in your SaaS company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.
Get this answer in seconds
Connect your data, ask the question, get the answer. No SQL needed.