What percentage of expansion deals had a CS touchpoint (QBR, health check, or value review) within 30 days before the upsell?
Measures the influence of customer success activities on expansion revenue to justify CS investment.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin answers this
Bruin AI Data Analyst
What percentage of expansion deals had a CS touchpoint (QBR, health check, or value review) within 30 days before the upsell?
Bruin connects to your Customer Success Platform, CRM, Billing Platform and runs the analysis automatically.
It tracks CS-influenced expansion rate, expansion MRR with CS touch, average CS touches before expansion and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
Related use cases
Critical Health Score Accounts
Which accounts with over $25K ARR have a health score below 40 and have submitted more than 2 support tickets this month?
Customer SuccessNPS by Customer Tenure
What is the average NPS score for customers in their first 6 months vs. customers with over 2 years tenure?
Customer SuccessAt-Risk Renewals (90 Days)
Which accounts renewing in the next 90 days have a health score below 50 and declining usage over the past 60 days?
Bruin for SaaS
Use cases across every team in your SaaS company, from churn & retention to revenue operations, product analytics to engineering. One AI that speaks your data.
Get this answer in seconds
Connect your data, ask the question, get the answer. No SQL needed.