What percentage of CSM time is spent on reactive firefighting vs. proactive outreach, and have we shifted past the 60/40 proactive target?
Analyzes how CSM time is distributed between reactive and proactive activities to improve team efficiency.
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Bruin AI Data Analyst
What percentage of CSM time is spent on reactive firefighting vs. proactive outreach, and have we shifted past the 60/40 proactive target?
Bruin connects to your Customer Success Platform, CRM and runs the analysis automatically.
It tracks Proactive vs. reactive split, time per activity, trend over time and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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