Which help articles have deflected the most support tickets in the past 30 days, measured by users who viewed the article and did not open a ticket within 24 hours?
Quantifies the ticket deflection value of individual help articles to prioritize content creation and maintenance efforts.
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Bruin AI Data Analyst
Which help articles have deflected the most support tickets in the past 30 days, measured by users who viewed the article and did not open a ticket within 24 hours?
Bruin connects to your Support Platform, Product Analytics and runs the analysis automatically.
It tracks Deflection count per article, deflection rate, estimated support cost saved and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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