What percentage of accounts that had 2 or more support escalations in a quarter churned within the following 6 months?
Quantifies the relationship between support escalations and subsequent churn to prioritize escalation prevention.
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Bruin AI Data Analyst
What percentage of accounts that had 2 or more support escalations in a quarter churned within the following 6 months?
Bruin connects to your Support Platform, Customer Success Platform, Billing Platform and runs the analysis automatically.
It tracks Escalation-to-churn rate, average time from escalation to churn, escalation frequency and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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