Is there a correlation between the number of support interactions in the past 90 days and NPS score, with a threshold above 5 tickets?
Quantifies the relationship between support burden and customer satisfaction to justify support investment.
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Bruin AI Data Analyst
Is there a correlation between the number of support interactions in the past 90 days and NPS score, with a threshold above 5 tickets?
Bruin connects to your Support Platform, Customer Success Platform and runs the analysis automatically.
It tracks NPS by ticket volume, correlation coefficient, satisfaction threshold and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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