What percentage of support tickets are reopened within 48 hours of resolution, and which categories have a reopen rate above 15%?
Identifies ticket categories where initial resolutions are insufficient, indicating training or process gaps.
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Bruin AI Data Analyst
What percentage of support tickets are reopened within 48 hours of resolution, and which categories have a reopen rate above 15%?
Bruin connects to your Support Platform and runs the analysis automatically.
It tracks Reopen rate, time to reopen, reopen rate by category and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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