What percentage of end-user support tickets in white-label deployments escalate from partner L1 to our L2 support, and is the escalation rate above the 10% target?
Monitors the support escalation funnel for white-label deployments to ensure partners are effectively handling L1 support and to staff L2 appropriately.
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What percentage of end-user support tickets in white-label deployments escalate from partner L1 to our L2 support, and is the escalation rate above the 10% target?
Bruin connects to your Support Platform, Customer Success Platform and runs the analysis automatically.
It tracks Escalation rate, average resolution time by level, partner L1 deflection rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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