How many support tickets are generated within 1 hour of a workflow automation service incident, and what is the average ticket surge multiplier compared to baseline?
Correlates workflow service incidents with support volume to improve incident response planning and customer communication.
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Bruin AI Data Analyst
How many support tickets are generated within 1 hour of a workflow automation service incident, and what is the average ticket surge multiplier compared to baseline?
Bruin connects to your Support Platform, Engineering Platform and runs the analysis automatically.
It tracks Post-incident ticket surge, surge multiplier, average resolution time during incidents and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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