AI data analyst for customer success teams
Walk into the QBR knowing what they'll bring up.
Ask Bruin in Slack. Stop building QBR decks at midnight.
Trusted by forward-thinking teams
Off your plate
What comes off your plate.
When
Today
With Bruin
Before a QBR
Redo every chart in the deck.
The deck arrives a week early.
Friday afternoon
Score health on gut feel.
Scored on usage, not guesswork.
Every Monday
Build the renewal risk list.
Every red renewal, in Slack at 8:00.
When tickets spike
Get blindsided in the QBR.
Flagged in Slack the day they jump.
A week with Bruin
Answers you didn't have to ask for.
- 08:00Mon · 08:00
The renewals brief
#renewals
Bruin APP
$1.26M ARR renews in 90 days. Four are red.
- Accounts renewing23
- Red ARR$318K
- Renewed last week$142K
- 11:30Wed · 11:30
A CSM asks
DM
Bruin APP
SSO adds 11 days to mid-market time to value.
- 02:00Fri · 02:00
Overnight, it noticed
#cs-team
Bruin APP
Harbor Dental is out of seats: 12 invites waiting.
Tagged the CSM and AE
Where you already work
Ask in Slack. Or wherever you work.
Example prompts: which renewals next quarter are red? why did Kestrel open 38 tickets in Q3? which accounts are near their seat limit? which accounts stopped logging in? what was gross retention in Q3?
From a customer
“With Bruin, what previously took hours can now be accomplished in just 15 minutes.”
Tolga TolgayHead of Product, Kyoso InteractiveFrequently asked
Questions from CS teams.
How do I know Bruin’s health score and retention numbers are right?
Every answer shows the query and the sources behind it. Health score, ARR and gross retention each have one definition, tested on every run, so the renewal list matches what finance reports.
Which CS and support tools does Bruin connect to?
Zendesk, Intercom and Freshdesk for support; Salesforce and HubSpot for CRM; Stripe and Chargebee for billing; Mixpanel, Amplitude and Pendo for usage. Thousands more through APIs.
Can Bruin build our customer health score?
Yes. Choose the inputs, such as usage, tickets, billing and NPS, and how much each counts. Bruin keeps it as one definition across every answer and alert.
Can Bruin warn our CSMs before a renewal goes red?
Yes. Schedule a renewals brief and set rules, such as logins dropping or tickets spiking, and Bruin tags the CSM in Slack the day it happens.
Can Bruin tell us why an account opened so many support tickets?
Yes. It joins Zendesk or Intercom tickets with product usage and billing, so you can ask what the tickets are about, when they started and who on the account opened them.
Can Bruin find expansion opportunities in our customer accounts?
Yes. Ask which accounts are near their seat limit or growing usage fastest, or set an alert that tags the CSM and account executive when one gets close.
Can Bruin build a QBR report for each customer account?
Yes. Ask for one or schedule it before each QBR: usage, adoption, tickets and seats, as a PDF with every figure tied to its source.
Does Bruin change anything in Zendesk or our CRM?
No. Bruin reads your support, CRM and billing data and never edits tickets or records. It flags what needs attention and tags the owner in Slack.
Can our CSMs use Bruin in Microsoft Teams, not just Slack?
Yes. Bruin answers in Slack, Microsoft Teams, Google Chat, WhatsApp, Discord, Telegram, email or the browser. CSMs ask in plain words, with no SQL to write.
How is Bruin different from asking ChatGPT about our customer data?
A chat assistant only sees what you paste in. Bruin answers from your connected support, CRM and billing data, runs the query itself and shows its sources.
How much does Bruin cost, and is it per seat?
Bruin Cloud is free to start: $100 in credits and 50 AI tasks, no credit card. After that, compute is billed per second (about $2.50 an hour for SQL, $10 on a standard instance) and AI tasks cost $1 to $3 each, depending on complexity. Committed-use discounts lower the rate as usage grows. No seats.
Is our customer data safe with Bruin?
Bruin is SOC 2 Type 2 attested and ISO/IEC 27001:2022 certified. Your data stays in your warehouse and is never used to train AI models.
Walk into every QBR ready.
$100 in credits and 50 AI tasks. No credit card.
A demo walks through your own data.