I need a dashboard showing self-service resolution rate — knowledge base views that did not result in a ticket within 24 hours — with top 10 articles by deflection rate and articles with the lowest satisfaction ratings.
Measures how effectively self-service content prevents support tickets to prioritize knowledge base improvements.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
I need a dashboard showing self-service resolution rate — knowledge base views that did not result in a ticket within 24 hours — with top 10 articles by deflection rate and articles with the lowest satisfaction ratings.
Bruin connects to your Support Platform, Product Analytics and builds the dashboard automatically.
It visualises Self-service resolution rate, deflection rate by article, satisfaction ratings and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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