Show me a dashboard of support tickets categorized by topic — with volume trends over 12 weeks, average resolution time per topic, and spike detection when any topic exceeds 2x its 4-week average.
Identifies emerging support trends and product issues by tracking ticket topics over time with automated spike detection.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin AI Dashboards
Show me a dashboard of support tickets categorized by topic — with volume trends over 12 weeks, average resolution time per topic, and spike detection when any topic exceeds 2x its 4-week average.
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises Tickets by topic, topic trend, average resolution by topic and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
Related dashboards
Customer Health Composite Score Dashboard
Build me a dashboard showing a composite health score for every customer — combining product usage (40%), support ticket trends (20%), NPS (20%), and billing health (20%) — with red/yellow/green thresholds.
Customer HealthChurn Risk Early Warning System
I need an alert dashboard that flags accounts showing 3 or more churn signals — declining usage, open escalations, missed payments, NPS below 6, or no executive sponsor — with total ARR at risk.
Customer HealthCustomer Onboarding Progress Tracker
Show me a dashboard tracking onboarding progress for all accounts signed in the last 90 days — milestones completed, days since kickoff, and accounts stuck for more than 14 days on any step.
Bruin AI Dashboards
Dashboard use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live dashboard in seconds.
Build this dashboard in seconds
Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.