Can I get a dashboard ranking support agents by tickets resolved, CSAT score, average handle time, and first-contact resolution rate, with weekly trends for the last quarter?
Provides a performance leaderboard for support agents to drive healthy competition and identify coaching opportunities.
Metrics & KPIs
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Bruin AI Dashboards
Can I get a dashboard ranking support agents by tickets resolved, CSAT score, average handle time, and first-contact resolution rate, with weekly trends for the last quarter?
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises Tickets resolved per agent, CSAT per agent, Avg handle time and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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Bruin AI Dashboards
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