I need a dashboard showing CSAT scores and NPS by support channel (email, chat, phone, self-service) over the last 12 months, with response rate per survey and verbatim tag clouds.
Tracks customer satisfaction across support channels to identify which channels deliver the best experience and where improvements are needed.
Metrics & KPIs
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Bruin AI Dashboards
I need a dashboard showing CSAT scores and NPS by support channel (email, chat, phone, self-service) over the last 12 months, with response rate per survey and verbatim tag clouds.
Bruin connects to your Support Platform, CRM, Data Warehouse and builds the dashboard automatically.
It visualises CSAT by channel, NPS by channel, Survey response rate % and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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