I need a dashboard showing fully-loaded cost per support ticket — by channel (email, chat, phone) and tier (L1, L2, L3) — with volume trends and a target of under $15 per L1 ticket.
Calculates support economics by channel and tier to optimize staffing allocation and identify opportunities for self-service deflection.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
I need a dashboard showing fully-loaded cost per support ticket — by channel (email, chat, phone) and tier (L1, L2, L3) — with volume trends and a target of under $15 per L1 ticket.
Bruin connects to your Support Platform, Finance System, HRIS and builds the dashboard automatically.
It visualises Cost per ticket, cost by channel, cost by tier and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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Bruin AI Dashboards
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