I need a dashboard showing what percentage of tickets are escalated from Tier 1 to Tier 2 or Tier 3, average time spent at each tier, and resolution rates per escalation level.
Tracks how tickets flow through support tiers to optimize staffing, training, and escalation procedures.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
I need a dashboard showing what percentage of tickets are escalated from Tier 1 to Tier 2 or Tier 3, average time spent at each tier, and resolution rates per escalation level.
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises Escalation rate %, Time per tier, Resolution rate by tier and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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