I need a dashboard showing which knowledge base articles are most viewed, their helpfulness ratings, and which articles lead to the highest and lowest ticket-to-view ratios.
Evaluates help center content effectiveness to prioritize article updates and identify content gaps that generate support tickets.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
I need a dashboard showing which knowledge base articles are most viewed, their helpfulness ratings, and which articles lead to the highest and lowest ticket-to-view ratios.
Bruin connects to your Support Platform, Product Analytics and builds the dashboard automatically.
It visualises Views per article, Helpfulness rating, Ticket-to-view ratio and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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