Show me a dashboard tracking knowledge base effectiveness — article views, search success rate, user ratings, and ticket deflection rate — with the top 10 most-viewed and bottom 10 lowest-rated articles.
Evaluates how well the knowledge base serves users by combining usage, search success, and satisfaction metrics to drive content improvements.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
Show me a dashboard tracking knowledge base effectiveness — article views, search success rate, user ratings, and ticket deflection rate — with the top 10 most-viewed and bottom 10 lowest-rated articles.
Bruin connects to your Support Platform, Product Analytics and builds the dashboard automatically.
It visualises Article views, search success rate, average rating and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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