Can I get a real-time dashboard showing current live chat queue depth, average wait time, active agent count, and a heatmap of peak chat hours over the last 30 days?
Provides real-time visibility into live chat operations to manage agent staffing and minimize customer wait times.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin AI Dashboards
Can I get a real-time dashboard showing current live chat queue depth, average wait time, active agent count, and a heatmap of peak chat hours over the last 30 days?
Bruin connects to your Support Platform, Communication Platform and builds the dashboard automatically.
It visualises Queue depth, Avg wait time, Active agents and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
Related dashboards
Support Ticket Volume & Resolution Time
Build me a dashboard showing daily ticket volume, average first response time, and average resolution time by priority level, with alerts when P1 ticket first response exceeds 15 minutes.
Support & ServiceCSAT & NPS Trend by Channel
I need a dashboard showing CSAT scores and NPS by support channel (email, chat, phone, self-service) over the last 12 months, with response rate per survey and verbatim tag clouds.
Support & ServiceSLA Compliance by Tier & Priority
Build me a dashboard showing SLA compliance rates for first response and resolution by customer tier (Enterprise, Business, Starter) and ticket priority, with a target of 95% compliance across all tiers.
Bruin AI Dashboards
Dashboard use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live dashboard in seconds.
Build this dashboard in seconds
Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.