I need a dashboard showing which support macros and canned responses are most used, their associated CSAT scores, and reopen rates, identifying macros that lead to poor outcomes and should be updated.
Evaluates the effectiveness of templated responses to maintain quality and identify macros that need updating.
Metrics & KPIs
Required Data
Data Sources
Works with tools like
How Bruin builds this
Bruin AI Dashboards
I need a dashboard showing which support macros and canned responses are most used, their associated CSAT scores, and reopen rates, identifying macros that lead to poor outcomes and should be updated.
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises Usage count per macro, CSAT per macro, Reopen rate per macro and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
Related dashboards
Support Ticket Volume & Resolution Time
Build me a dashboard showing daily ticket volume, average first response time, and average resolution time by priority level, with alerts when P1 ticket first response exceeds 15 minutes.
Support & ServiceCSAT & NPS Trend by Channel
I need a dashboard showing CSAT scores and NPS by support channel (email, chat, phone, self-service) over the last 12 months, with response rate per survey and verbatim tag clouds.
Support & ServiceSLA Compliance by Tier & Priority
Build me a dashboard showing SLA compliance rates for first response and resolution by customer tier (Enterprise, Business, Starter) and ticket priority, with a target of 95% compliance across all tiers.
Bruin AI Dashboards
Dashboard use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live dashboard in seconds.
Build this dashboard in seconds
Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.