Can I get a dashboard measuring whether proactive customer outreach (email campaigns, in-app guides, webinars) reduces subsequent support ticket volume for targeted topics?
Measures the effectiveness of proactive support initiatives in reducing reactive ticket volume and improving customer self-sufficiency.
Metrics & KPIs
Required Data
Data Sources
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Bruin AI Dashboards
Can I get a dashboard measuring whether proactive customer outreach (email campaigns, in-app guides, webinars) reduces subsequent support ticket volume for targeted topics?
Bruin connects to your Support Platform, Marketing Platform, CRM and builds the dashboard automatically.
It visualises Pre vs. post-outreach ticket volume, Deflection rate, Topics impacted and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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