Build me a dashboard tracking the percentage of customers who contact support more than once within 7 days for the same issue, with root cause analysis of why first resolution failed.
Identifies why customers need to contact support multiple times to address systemic resolution quality issues.
Metrics & KPIs
Required Data
Data Sources
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How Bruin builds this
Bruin AI Dashboards
Build me a dashboard tracking the percentage of customers who contact support more than once within 7 days for the same issue, with root cause analysis of why first resolution failed.
Bruin connects to your Support Platform, CRM, Data Warehouse and builds the dashboard automatically.
It visualises Repeat contact rate %, Avg contacts per issue, Root cause distribution and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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