I need a dashboard showing the current open ticket backlog broken into aging buckets (0-24h, 1-3 days, 3-7 days, 7+ days), with priority overlay and escalation status for all tickets older than 3 days.
Visualizes the support backlog by age to ensure older tickets are not forgotten and escalation procedures are followed.
Metrics & KPIs
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Bruin AI Dashboards
I need a dashboard showing the current open ticket backlog broken into aging buckets (0-24h, 1-3 days, 3-7 days, 7+ days), with priority overlay and escalation status for all tickets older than 3 days.
Bruin connects to your Support Platform, Data Warehouse and builds the dashboard automatically.
It visualises Backlog by age bucket, Priority distribution, Escalated ticket count and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.
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