Dashboard Use Cases/Support & ServiceVP of Sales

I need a dashboard dedicated to our top 50 accounts by ARR, showing their support ticket history, CSAT trends, resolution times, and any open issues — with alerts when VIP wait time exceeds 5 minutes.

Provides white-glove visibility into the support experience of the most valuable accounts to protect key revenue relationships.

Metrics & KPIs

VIP avg resolution timeVIP CSATOpen VIP ticketsVIP SLA compliance %

Required Data

Top account listticket historyCSAT dataARR dataSLA configs

Data Sources

Support PlatformCRMBilling/Payments

Works with tools like

ZendeskIntercomFreshdeskHelp ScoutFrontSalesforceHubSpotPipedriveCloseCopperStripeChargebeeRecurlyPaddleZuora

How Bruin builds this

Bruin

Bruin AI Dashboards

I need a dashboard dedicated to our top 50 accounts by ARR, showing their support ticket history, CSAT trends, resolution times, and any open issues — with alerts when VIP wait time exceeds 5 minutes.

Bruin connects to your Support Platform, CRM, Billing/Payments and builds the dashboard automatically.

It visualises VIP avg resolution time, VIP CSAT, Open VIP tickets and delivers a live, interactive dashboard in seconds, no SQL or configuration needed.

Bruin AI Dashboards

Dashboard use cases across every team, from executive reporting to engineering velocity, marketing funnels to financial planning. Describe what you need, get a live dashboard in seconds.

Business AnalystCEO/FounderCFO/Finance DirectorCustomer Success ManagerData AnalystEngineering ManagerHR/People ManagerOperations ManagerProduct ManagerSupport ManagerVP of MarketingVP of Sales

Build this dashboard in seconds

Describe what you need in plain English. No SQL, no drag-and-drop, no waiting.