Data Tasks/Build a DashboardCustomer Success

Build a dashboard for support ticket volume.

Build a dashboard for support ticket volume. Bruin connects to your Zendesk + BigQuery to build a live dashboard for support ticket volume, and returns a governed answer in plain English with the SQL and column-level lineage behind it. Ask in Slack, Teams, Discord, WhatsApp, or your browser.

Metrics & KPIs

ticket volumebacklogresolution time

Required Data

Tickets

Data Sources

ZendeskBigQuery

How Bruin does this

Bruin

Bruin AI Data Analyst

Build a dashboard for support ticket volume.

Bruin connects to your Zendesk, BigQuery, writes the SQL, and runs it for you, with column-level lineage behind every number.

It tracks ticket volume, backlog, resolution time and delivers the result in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Get it done in seconds

Connect your data, ask the question, get the answer. No SQL needed.

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