Track first response time over time.
Track first response time over time. Bruin connects to your Intercom + BigQuery to track and trend first response time, and returns a governed answer in plain English with the SQL and column-level lineage behind it. Ask in Slack, Teams, Discord, WhatsApp, or your browser.
Metrics & KPIs
first response timeSLA breaches
Required Data
Ticket timestamps
Data Sources
IntercomBigQuery
How Bruin does this
Bruin AI Data Analyst
Track first response time over time.
Bruin connects to your Intercom, BigQuery, writes the SQL, and runs it for you, with column-level lineage behind every number.
It tracks first response time, SLA breaches and delivers the result in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
Related tasks
Get it done in seconds
Connect your data, ask the question, get the answer. No SQL needed.