Track support ticket volume over time.
Track support ticket volume over time. Bruin connects to your Zendesk + BigQuery to track and trend support ticket volume, and returns a governed answer in plain English with the SQL and column-level lineage behind it. Ask in Slack, Teams, Discord, WhatsApp, or your browser.
Metrics & KPIs
ticket volumebacklogresolution time
Required Data
Tickets
Data Sources
ZendeskBigQuery
How Bruin does this
Bruin AI Data Analyst
Track support ticket volume over time.
Bruin connects to your Zendesk, BigQuery, writes the SQL, and runs it for you, with column-level lineage behind every number.
It tracks ticket volume, backlog, resolution time and delivers the result in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
Related tasks
Get it done in seconds
Connect your data, ask the question, get the answer. No SQL needed.