Do deep links in support ticket resolution emails achieve an in-app action completion rate above 70%, reducing follow-up ticket creation by more than 30%?
Measure whether deep linking users from support emails directly to relevant in-app actions reduces ticket re-open and follow-up rates
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Do deep links in support ticket resolution emails achieve an in-app action completion rate above 70%, reducing follow-up ticket creation by more than 30%?
Bruin connects to your Support Platform, CRM Platform, Telemetry and runs the analysis automatically.
It tracks Action completion rate, follow-up ticket reduction, deep link click rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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