Do support tickets spike by more than 200% during tournament weekends, and are connectivity and fairness complaints comprising over 50% of the surge volume?
Forecast and prepare for support volume surges around competitive events by categorizing tournament-related ticket patterns
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Bruin AI Data Analyst
Do support tickets spike by more than 200% during tournament weekends, and are connectivity and fairness complaints comprising over 50% of the surge volume?
Bruin connects to your Support Platform, Telemetry and runs the analysis automatically.
It tracks Ticket volume spike ratio, category breakdown, avg resolution time during events and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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