What percentage of ban appeal tickets contain language indicating false positive frustration vs guilt acknowledgment, and do false positive appeals have resolution times under 24 hours?
Classify ban appeal ticket sentiment to prioritize likely false positive cases for faster review, improving legitimate player recovery experience
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What percentage of ban appeal tickets contain language indicating false positive frustration vs guilt acknowledgment, and do false positive appeals have resolution times under 24 hours?
Bruin connects to your Support Platform, Data Warehouse and runs the analysis automatically.
It tracks False positive language rate, resolution time by classification, appeal outcome accuracy and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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