Are more than 95% of player cheat reports processed within the 48-hour SLA, and which report categories consistently breach SLA?
Track cheat report processing timeliness to ensure the anti-cheat team meets service level commitments and identify bottleneck categories
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Bruin AI Data Analyst
Are more than 95% of player cheat reports processed within the 48-hour SLA, and which report categories consistently breach SLA?
Bruin connects to your Support Platform, Data Warehouse and runs the analysis automatically.
It tracks SLA compliance rate, average processing time, breach rate by category and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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