Are community team responses to negative sentiment spikes (>20% increase) initiated within the 2-hour SLA target, and do responses reduce negative sentiment growth by at least 30%?
Track the community team's response time and effectiveness when negative player sentiment spikes are detected to optimize the response framework
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Are community team responses to negative sentiment spikes (>20% increase) initiated within the 2-hour SLA target, and do responses reduce negative sentiment growth by at least 30%?
Bruin connects to your Support Platform, Data Warehouse and runs the analysis automatically.
It tracks Response time vs SLA, sentiment reduction rate, response effectiveness score and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.
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