Mobile Gaming Use Cases/Product AnalyticsProduct Manager

For what percentage of players does hidden MMR diverge from visible rank by more than one full tier, and does this divergence increase player frustration complaints above 3% of ranked players?

Measure the gap between hidden skill rating and displayed rank to assess rank display accuracy

Metrics & KPIs

Divergence rate %average divergence magnitudecomplaint rate by divergencerank accuracy score

Required Data

Hidden MMR datavisible rank datacomplaint ticketsranked player population

Data Sources

Data WarehouseSupport PlatformTelemetry

Works with tools like

SnowflakeBigQueryRedshiftDatabricksClickHouseZendeskHelpshiftIntercomFreshdeskMixpanelAmplitudeGameAnalyticsFirebase AnalyticsdeltaDNA

How Bruin answers this

Bruin

Bruin AI Data Analyst

For what percentage of players does hidden MMR diverge from visible rank by more than one full tier, and does this divergence increase player frustration complaints above 3% of ranked players?

Bruin connects to your Data Warehouse, Support Platform, Telemetry and runs the analysis automatically.

It tracks Divergence rate %, average divergence magnitude, complaint rate by divergence and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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