Mobile Gaming Use Cases/SupportPlayer Support / Community

What percentage of loot box refund requests occur within 1 hour of purchase, and do refund requests spike above 2% of total purchases after specific banner types?

Detect purchase regret patterns in gacha spending to identify problematic monetization moments

Metrics & KPIs

Refund request rate %time to refund requestrefund rate by banner typeregret spike detection

Required Data

Refund request eventspurchase timestampsbanner metadatatime-to-refund

Data Sources

Support PlatformMonetization

Works with tools like

ZendeskHelpshiftIntercomFreshdeskRevenueCatStripeGoogle Play ConsoleApp Store Connect

How Bruin answers this

Bruin

Bruin AI Data Analyst

What percentage of loot box refund requests occur within 1 hour of purchase, and do refund requests spike above 2% of total purchases after specific banner types?

Bruin connects to your Support Platform, Monetization and runs the analysis automatically.

It tracks Refund request rate %, time to refund request, refund rate by banner type and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for mobile gaming

Use cases across every team in your studio, from monetisation to LiveOps, product to engineering. One AI that speaks your data.

Ads Monetization ManagerC-LevelCRM / Lifecycle ManagerData ScientistEconomy DesignerEngineeringFinance / FP&AGame DesignerLiveOps ManagerPlayer Support / CommunityProduct ManagerQA EngineerUA Manager

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