Mobile Gaming Use Cases/SupportPlayer Support / Community

Do more than 30% of player reports for 'cheating' or 'unfair match' correlate with legitimate skill gaps above 250 Elo rather than actual cheating?

Distinguish genuine cheat reports from frustration-driven false reports caused by matchmaking gaps

Metrics & KPIs

False positive report ratereport rate by skill gapactual cheat rate vs reported rate

Required Data

Player report eventsmatch skill gap datacheat detection flagsreport categories

Data Sources

Support PlatformTelemetryData Warehouse

Works with tools like

ZendeskHelpshiftIntercomFreshdeskMixpanelAmplitudeGameAnalyticsFirebase AnalyticsdeltaDNASnowflakeBigQueryRedshiftDatabricksClickHouse

How Bruin answers this

Bruin

Bruin AI Data Analyst

Do more than 30% of player reports for 'cheating' or 'unfair match' correlate with legitimate skill gaps above 250 Elo rather than actual cheating?

Bruin connects to your Support Platform, Telemetry, Data Warehouse and runs the analysis automatically.

It tracks False positive report rate, report rate by skill gap, actual cheat rate vs reported rate and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

Bruin for mobile gaming

Use cases across every team in your studio, from monetisation to LiveOps, product to engineering. One AI that speaks your data.

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