Mobile Gaming Use Cases/EngineeringEngineering

What percentage of players who experience a matchmaking timeout (60+ seconds) retry within 5 minutes, and does reducing the timeout display to 45 seconds reduce abandonment below 20%?

Optimize matchmaking timeout thresholds to minimize queue abandonment and maximize requeue rates

Metrics & KPIs

Timeout rateretry rateabandonment rate by timeout durationoptimal timeout threshold

Required Data

Queue timeout eventsretry eventsqueue duration dataabandonment events

Data Sources

TelemetryData Warehouse

Works with tools like

MixpanelAmplitudeGameAnalyticsFirebase AnalyticsdeltaDNASnowflakeBigQueryRedshiftDatabricksClickHouse

How Bruin answers this

Bruin

Bruin AI Data Analyst

What percentage of players who experience a matchmaking timeout (60+ seconds) retry within 5 minutes, and does reducing the timeout display to 45 seconds reduce abandonment below 20%?

Bruin connects to your Telemetry, Data Warehouse and runs the analysis automatically.

It tracks Timeout rate, retry rate, abandonment rate by timeout duration and delivers the answer in seconds, in Slack, Discord, Teams, Google Chat, WhatsApp, Telegram, email, or your browser.

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